Terms and Conditions
By using our website you accept and agree to the following online Terms and Conditions and privacy statement. These Terms and Conditions apply to all orders you the customer may place using our website.
Privacy and Communications - Every time you place an order we will collect certain information to complete the order. To fulfil the obligations we use your email address as a point of contact. We will not release your information to anyone other than our payment services.
Item Descriptions - We make every effort to describe all items fully on our webpage and these will be as accurate as possible. If you have any concerns about an item please contact us before purchase.
Content and Intellectual Property Rights - Legacy Creative, its products and content are protected by national intellectual property. You are only aloud to use content found on our website if agreed by us. Any reproduction or distribution without authorisation may result in civil and criminal penalties.
Payment - Payment is made using the Stripe system with card details and PayPal. Reciepts are provided via email only. We reserve the right to use any payments systems we wish.
Cancellations - If you wish to cancel an order please contact us via the contact form on this web site within 24Hrs. Please cancel any order as soon as possible to prevent the order being dispatched otherwise you will be charged full price as it is a bespoke item
Refunds - It is our policy to ensure that all products are supplied to our customers in perfect condition. If you are unhappy with any item please contact us via the online contact form within 14 days for information on exchange or refund. Refunds will only be given if the damaged condition was of not the fault of you the customer.
We do not refund any personalised or special orders and items that have been worn.
Item must be returned in their original packaging and must be a complete item.
If items are damaged in transit we will exchange the item at no cost to you the customer providing you contact us on the contact form on this website within 14 days of taking delivery.
Events Beyond Our Control - We will not be responsible for our failure to comply by these Terms and Conditions if the cause is by a third or outside party (such as Royal Mail) that is beyond our control as a company. If an outside agency is unable to fulfil its contract to us we will try to offer an alternative service to our customer or offer a refund of the original price.
Alterations To The Terms and Conditions - Legacy Creative reserves the right to make any changes to our website or Terms and Conditions at any time.
Customer Support - In all cases please contact us on the contact form on the website